Complaints via European ODR platform.

At SneakerTotaal we strive for excellent service and quality. However, it may happen that you are not completely satisfied. In such cases, we would like to hear from you to understand what went wrong and find a solution together. You can reach us by sending an email to with details of your complaint.

We strive to resolve every complaint internally. However, if you feel that we have not been able to handle your complaint satisfactorily, you may consider submitting your dispute to Stichting WebwinkelKeur. This is an independent body that mediates in disputes between consumers and online stores. You can find more information on their website:

For our customers within the European Union, the European Commission offers a platform for online dispute resolution. This platform offers a simple, efficient, fast and cheap out-of-court solution for disputes arising from online transactions. For more information or to make a complaint, visit.

We would like to emphasize that your satisfaction is our top priority and we are committed to addressing any issues to improve your experience with SneakerTotaal.