Return and Refund Policy
Thank you for shopping with us. We value your satisfaction and want to guarantee a smooth returns process for you. Please read our returns policy carefully as it contains important information regarding returns and refunds.
We have a 14 day returns policy, from the date you receive your item. To be eligible for a return, the item must be in the same condition as when you received it. It must be unused, with all tags attached and in the original packaging. In addition, you must provide the receipt or proof of purchase.
To initiate a return, please email our support teaminfo@sneakertotaal.nl
DO NOT return products without RMA or approval from our support team. Products returned without RMA or approval may be rejected and returned to you. We take no responsibility for such returns.
Returns Conditions
To ensure that the goods are eligible for return, you must ensure that:
- Yes, I accept returns
- Customers return products by mail
- Customers receive the return label to download/print
- Out of customer remorse, customers are given the option to download/print the return label
- Product terms must be New in original packaging, not used or damaged
- No restocking fees required
- No return shipping costs required
- Any items you have accepted and subsequently return are your responsibility until they reach our warehouse. Pack the product well.
Would you like to exchange your product?
That's no problem at all. You can contact info@sneakertotaal.nl for this. However, you will bear the costs of returning the product yourself.
If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure it is properly packaged when you return it.
If you have any questions or problems, please contact our customer service at info@sneakertotaal.nl.
Step-by-step instructions for obtaining a refund:
Please contact us by email (info@sneakertotaal.nl) and state:
a) Your order number.
b) The reasons why you are requesting a refund.
c) If there is damage, please attach clear photos.
REFUNDS
Once we have received and inspected your return, we will notify you and let you know if the refund has been approved. If approved, you will automatically receive a refund in the form of your original payment. Please note that it may take some time for your bank or credit card company to process and post the refund. It may take up to 10 business days for the refund to be fully processed.
If you have any questions about our return and refund policy, please contact our customer service team
If you have any questions about our shipping policies, please contact our customer service team at
Email: info@sneakertotaal.nl
Phone: +31 636596154
Address: Cruquiuszoom 51, 2142 EW Cruquius, Netherlands
Sneaker Total
Chamber of Commerce: 85839213
VAT: NL004155367B23